● OEM/ODM projector manufacturer · Shenzhen, China
sales@projectorsourcing.com ● WhatsApp: add number before launch Mon–Sat 09:00–18:00 GMT+8

FAQ & policies

Support, FAQ & Buying Policies

The operational questions buyers ask most — specifications, OEM, payment, shipping, certification and warranty — answered in one place.

Quick answers

Frequently asked questions

Products & Specifications

Are your brightness figures real ANSI lumens?
Yes. All listed brightness is specified as ANSI lumens. Final production values for each model are confirmed against the BOM before quotation; we do not mix in LED or light-source lumens.
Can you provide datasheets with full specifications?
Absolutely — request a datasheet for any model and we will send the current specification sheet, I/O diagram and dimensional drawing.
Do your projectors support 7-day or 24-hour operation?
Our commercial laser and engineering lines are designed for extended daily duty cycles. Tell us the intended runtime and we will confirm the recommended model and maintenance interval.

OEM / ODM

What is the MOQ for OEM orders?
MOQ varies by model and customisation type: bare units are lower, while private-label logo, packaging, boot screen and firmware changes carry higher minimums. We quote exact MOQs against a selected model rather than one generic number.
What can be customised?
Logo and bezel, boot screen and UI colour, packaging and manuals, language firmware, bundled mounts or accessories, and — at volume — selected hardware and I/O configurations.
How long does an OEM project take?
After artwork and spec sign-off, logo/packaging customisation is typically the fastest; firmware and hardware changes take longer. We provide a timeline with the formal quotation.
Do you sign an NDA?
Yes. We can sign a mutual NDA before sharing BOM details, engineering files or custom firmware scopes.

Orders, Shipping & Payment

Which Incoterms and payment terms do you use?
We quote EXW Shenzhen by default and can quote FOB Shenzhen on request. Payment terms are agreed per order; your local import duties and VAT are always your responsibility.
How do you ship, and how long does it take?
Samples usually ship by air or courier; volume orders ship by sea (LCL/FCL). Exact transit depends on destination and is confirmed on the proforma invoice.
What warranty do you provide?
Standard warranty terms are stated per model [placeholder pending final factory policy], including a DOA process and spare-parts supply. Extended cover can be discussed for framework orders.

Certification & Compliance

Which certifications do the projectors carry?
Commercial models are prepared for CE, FCC and RoHS; engineering models additionally for CB [all to be verified against the final BOM]. We provide dated certificates and test reports for confirmed orders.
Can you support government / education tenders?
Yes — we can supply the documentation packs, test reports and framework pricing structure that public-sector tenders usually require, given lead time.

Shipping & logistics

Samples and small orders normally ship by express courier or air freight; volume orders ship by sea (LCL or FCL) from Shenzhen.

Default trade term is EXW Shenzhen. FOB Shenzhen can be quoted on request. Import duties, customs clearance and local VAT are always the buyer's responsibility.

Transit time, carton dimensions and gross weight are confirmed on the proforma invoice. High-lumen engineering units require special handling notes, which we provide in advance.

Buyers may nominate their own forwarder; we cooperate on booking documents and packing requirements.

Warranty & DOA

Standard warranty terms are stated per model on the final quotation [exact factory policy to be inserted before launch].

Dead-on-arrival units are handled under the agreed DOA process; please retain original packaging and report issues within the period stated on the PI.

Spare-parts supply and extended cover can be discussed for framework and multi-year supply agreements.

Warranty excludes misuse, unauthorised repair, accident and non-specified operating environments.

Privacy & buyer data

Inquiry details are used only to respond to requests, prepare quotations and manage orders.

We do not sell buyer contact data. NDA-protected BOM and firmware information is shared only with the parties named in the agreement.

Transactional records required for export and accounting are retained as required by applicable law.

Request correction or deletion of your contact details by emailing sales@projectorsourcing.com.

Still need an answer?

Unusual installation or tender requirement? Email the desk — an engineer joins the thread when needed.

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